Privacy Policy

Last updated: May 2026

Welcome to Candlelé. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party payment providers)
• Order history
• Device information such as IP address, browser type, and cookies

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchase
• Respond to customer service enquiries
• Improve our website and shopping experience
• Send updates, promotions, or newsletters (only if you subscribe)

Payments

All payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Apple Pay, or Klarna. Candlelé does not store your full payment information.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and personalise content. By using our site, you agree to our use of cookies.

You can disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties only when necessary to operate our business, including:

• Payment providers
• Delivery and shipping companies
• Website analytics services
• Marketing platforms

Data Protection

We take reasonable security measures to protect your information from unauthorised access, misuse, or disclosure.

However, no online transmission or storage method can ever be guaranteed 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To make a request, please contact us at:
hello@candelier.co.uk

Retention of Information

We keep your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Candelier
hello@candelier.co.uk
United Kingdom