Terms of service

OVERVIEW

Welcome to Candelier.

Throughout this website, the terms “we”, “us”, and “our” refer to Candelier. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service, including any policies referenced within them.

Candelier is an independent London-based candle studio specialising in hand-poured candles crafted from repurposed luxury bottles and premium materials.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 — ACCESS & USE OF OUR WEBSITE

By using our website, you confirm that you are at least the age of majority in your country or region of residence.

You agree that any information provided to us including billing, shipping, and payment information is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

SECTION 2 — OUR PRODUCTS

Each Candelier piece is handcrafted individually. Due to the handmade nature of our products and the use of repurposed bottles, slight variations in colour, finish, fragrance, wax texture, or appearance may occur.

We make every effort to display our products as accurately as possible, however colours and product appearance may vary depending on your screen or device settings.

All product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to discontinue products or limit quantities at any time.

SECTION 3 — ORDERS

When placing an order, you are making an offer to purchase from Candelier.

We reserve the right to accept, decline, or cancel any order at our discretion, including in situations involving:

  • Pricing errors
  • Suspected fraudulent activity
  • Product availability issues
  • Incorrect billing or shipping information

Orders are only accepted once payment has been successfully processed and you receive confirmation from us.

Please review your order carefully before checkout, as we may not be able to amend or cancel orders once they have been processed.

SECTION 4 — PRICING & PAYMENT

All prices shown on our website are listed in GBP (£).

Prices may change without notice.

Shipping fees, customs duties, taxes, or import charges (where applicable) are not included unless stated otherwise.

By purchasing from Candelier, you confirm that:

  • Your payment information is accurate
  • You are authorised to use the chosen payment method
  • You agree to pay all charges associated with your order

SECTION 5 — SHIPPING & DELIVERY

Delivery timeframes provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal carriers
  • Customs processing
  • Weather conditions
  • High seasonal demand
  • Circumstances outside our control

Risk of loss and ownership transfers to the customer once the order has been handed to the shipping carrier.

Please refer to our Shipping Policy for further information.

SECTION 6 — RETURNS & REFUNDS

Please refer to our Returns & Refunds Policy for information regarding:

  • Damaged or faulty items
  • Returns
  • Exchanges
  • Refund eligibility

SECTION 7 — INTELLECTUAL PROPERTY

All content on this website including:

  • Branding
  • Logos
  • Product photography
  • Graphics
  • Text
  • Designs
  • Product concepts
  • Candle imagery

is the property of Candelier and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorised use of our content may violate copyright, trademark, and intellectual property laws.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites and encourage you to review their terms and policies separately.

SECTION 9 — PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

SECTION 10 — CUSTOMER FEEDBACK & REVIEWS

If you submit reviews, comments, messages, images, or feedback to us, you grant Candelier permission to use, reproduce, publish, or share that content for marketing or business purposes.

You agree not to submit unlawful, offensive, defamatory, or misleading content.

We reserve the right to remove content at our discretion.

SECTION 11 — ERRORS & INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping information
  • Availability

We reserve the right to correct errors or cancel orders if information is inaccurate at any time without prior notice.

SECTION 12 — PROHIBITED USES

You may not use our website or Services:

  • For unlawful purposes
  • To infringe intellectual property rights
  • To spread malware or malicious code
  • To interfere with website security
  • To collect customer information without consent
  • To engage in fraudulent activity

We reserve the right to terminate access to our Services if these Terms are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Product colours will appear exactly as shown on your device
  • Services will always be available without interruption

To the fullest extent permitted by law, Candelier disclaims all implied warranties including merchantability and fitness for a particular purpose.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Candelier shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Shipping delays
  • Product misuse
  • Allergic reactions resulting from undisclosed sensitivities

Our maximum liability shall not exceed the amount paid for the product purchased.

SECTION 15 — GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from the use of our website or Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting to this website.

Continued use of the website following any updates constitutes acceptance of those changes.

SECTION 17 — CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to:

Candelier

14 Porden road
SW2 5RT, London
United Kingdom

Email: info@solberries.studio