Returns & Refunds
Returns & Refunds
At Candelier, every candle is hand-poured and thoughtfully crafted using repurposed luxury bottles and premium materials. Due to the handmade nature of our products, slight variations in appearance, finish, or fragrance may occur — this is part of what makes each piece unique.
We truly hope you love your order, but if something isn’t right, we’re here to help.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number along with clear photos of the issue so we can resolve it quickly.
If approved, we will arrange either:
- A replacement
- A refund
- Or an exchange where appropriate
For damaged or faulty items, return postage costs will be covered by us.
Returns
To request a return, please email:
with your order details and reason for return before sending any items back.
We recommend using a tracked postal service, as we cannot accept responsibility for items lost during transit.
Returned products must be securely packaged to avoid damage during shipping. Unfortunately, items returned damaged may not be eligible for a refund.
Change of Mind
If you’ve changed your mind about your purchase, you may request a return or exchange provided that:
- The item is unused and in its original packaging
- You contact us within 14 days of receiving your order
- The item is returned within a further 14 days
Please note:
As a small independent business, we are unable to cover return shipping costs for unwanted items.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 working days.
Please note that your bank or payment provider may require additional processing time.
Return Address
Candelier
14 Porden Road
SW2 5RT